FAQ


IS HAVAIANAS A BRAZILIAN BRAND?

Yes, Havaianas is a Brazilian brand, founded by Alpargatas in 1962.

WHERE DOES THE NAME HAVAIANAS COME FROM?

The name was inspired by Hawaii, the sea and sun paradise that complements the Havaianas vibe.  Havaianas means “Hawaiians” in Portuguese, inspired by the popular destination, which perfectly embodies the endless summer lifestyle that’s so similar to the Brazilian lifestyle.

WHERE DID THE INSPIRATION TO CREATE THE FIRST HAVAIANAS STYLE COME FROM?

The design of Havaianas was inspired by the traditional Japanese sandals, known as Zori, consisting of thin rice straw sole and fabric straps. To tailor-fit it for Brazilians, Alpargatas used rubber as raw material and the rice grain format for the texture of the insole.

WHERE ARE HAVAIANAS PRODUCED?

Havaianas is 100% produced in and shipped from Brazil.

HOW DO I KNOW MY HAVAIANAS SIZE?

We use Brazilian sizing. The vast majority of Havaianas styles are made in such a way that allows each size to comfortably fit two conventional sizes. For more details on sizing, you may refer to our Size Guide.

WHAT HAPPENS IF I CAN’T ORDER THE QUANTITIES THAT I NEED FROM THE WEBSITE?

If you want to place a corporate order or large order for weddings and other special occasions, please email us at info@shophavaianas.ph.

CAN I CUSTOMIZE AND RESELL HAVAIANAS?

Havaianas pairs are solely designed, marketed, and manufactured by the Brazilian company São Paulo Alpargatas S.A. In the Philippines, only Terry S.A., Inc. is authorized to distribute Havaianas nationwide. This website, www.havaianas.ph, is registered under Terry S.A. Inc.

Aside from our online store, retail stores, and authorized retailers, no other company or individual is authorized to RESELL Havaianas in the Philippines in any form. We can only guarantee the authenticity of your Havaianas pairs when bought from our authorized online and retail stores.

Any customization that is not made or approved by São Paulo Alpargatas S.A. is illegal. Illegal customization does not offer quality control and represents a risk for consumers. Havaianas Philippines does not support any kind of customization made without the approval and prior consent of São Paulo Alpargatas S.A.

IS IT POSSIBLE TO BUY ADDITIONAL STRAPS?

We’re sorry to inform you that we don’t sell straps and soles separately at any of our authorized retail stores. If you're looking to customize a pair to fit your personality, watch out for our annual Make Your Own Havaianas event.

HOW DO I CLEAN MY HAVAIANAS?

Because Havaianas flip-flops are made from natural rubber, it’s important to clean them with a mild detergent. Please do not use bleach. Dip your Havaianas in warm water with mild detergent for a few minutes. Use a soft sponge (non-abrasive) to clean them and then rinse them. Don’t put them into a washing machine because this can damage your pairs.

HOW LONG DOES A PAIR OF HAVAIANAS LAST?

The durability of a pair of Havaianas depends on several factors, such as frequency of use and how long the pair has been used, type of use, type of floor/ground, and product care, among others.

As part of our quality guarantee, concerns on pairs can be analyzed and processed, subject to our fair use guidelines. Fair use excludes mishandling or conducting strenuous activities while wearing Havaianas (e.g. playing basketball, hiking, etc). In such instances, Havaianas reserves the right to refuse an exchange.

IS HAVAIANAS QUALITY TESTED?

Yes! Before leaving the factory in Brazil, in order for you to receive your Havaianas with the high quality you deserve, our flip-flops undergo several tests.

WHAT ARE YOUR PAYMENT OPTIONS AND IN WHAT CURRENCY WILL MY PAYMENT AT CHECKOUT BE CHARGED IN?

We accept credit card payments (Visa and MasterCard), PayPal, bank deposit (BDO and RCBC), and over-the-counter payments at Bayad Center and ECPay. Over-the-counter and bank deposit payments should be settled within 48 hours to avoid cancellation of order. Once settled, please allow payment to be verified within 24 hours. We may request for identification documents for credit card transactions to ensure your security. The currency that we use is Philippine Peso (PhP).

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

All orders are shipped from our warehouse in Metro Manila and are sent to you via our partner courier. From the time of payment confirmation, excluding weekends and holidays, orders are delivered within the next three (3) to five (5) business days for addresses within Metro Manila and five (5) to seven (7) business days for provincial addresses. Over-the-counter and bank deposit payments need to be verified within 24 hours before we can start processing your order. 

We ship nationwide, but not internationally, at the moment. 

At Havaianas, we encourage a happy and balanced work schedule. Our offices are closed on Saturdays, Sundays, and government-declared holidays. If you place an order at the end of day on Friday, over the weekend, or during a public holiday, please expect a confirmation from us on Monday or on the next business day.

We strive to deliver your orders within three to seven days, but we may encounter delays that may be caused by the following:

  • Unforeseen circumstances, such as natural calamities and weather disruptions, accidents, civil disturbances, and other similar circumstances
  • Shipping service interruptions
  • Access to delivery area
  • Incomplete address indicated by customer or no one to receive the order
  • Peak season and holidays
  • Customization of products
  • Specialized items
WHAT IS THE EXCHANGE POLICY OF HAVAIANAS?

In cases where you receive an item that is defective, is not what you ordered, or has missing parts, you may have it replaced as long as it meets the following criteria:

  • It’s within 15 days upon receiving the package.
  • It’s in new condition, never been used, and in the original packaging, along with all accessories.
  • The item was purchased from www.havaianas.ph.

Please drop us an email at info@shophavaianas.ph and indicate on the subject line: For Exchange. Please provide us with the following details and we’ll coordinate with you once we receive your email.

  • Order number
  • Customer name
  • Address
  • Date of purchase
  • Item to be exchanged (style, size, and color)
  • Reason for exchange

We’d very much appreciate it if you can send along a photo of the pair in your email.  Depending on the evaluation, we may request the item to be returned to us for further evaluation. 

WHERE ELSE CAN I BUY HAVAIANAS?

To find an authorized Havaianas retailer, you may check out our Store Locator here.

HOW DO WE GET IN TOUCH WITH HAVAIANAS?

We’d love to hear from you! Please get in touch with us at info@shophavaianas.ph and we'll get back to you as soon as possible. You can also give us a call via landline at (02) 840-1788 local 103/205.